Got a question?
FAQ
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Do you have a shop we can visit?
No. Sorry we only deliver around the Lower North Island.
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Can I send an order as a gift?
Yes, when placing your order for someone else, simply change your delivery info to their name and address. This information will be stored by the website and when placing future orders you can select between the different addresses. Please mention that the order is a gift in the ‘order notes’ box.
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How do I get my order delivered to a different place ?
When placing your order simply change your delivery information in the check out process to the new address where you want it to go.
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How do I know if Riverlea has received my order ?Once we have received your order you will receive a confirmation email from us.
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How can I change or cancel an order?If you need to change the delivery details or contents of your order kindly phone or email us. Changes are required 12 hours before the delivery date or you may risk that the order has already been processed and on it’s way to be delivered.
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What happens if the recipient is not at home?Please write in the comments box a place to leave your order. If no such place is mentioned then our driver will put the order in a safe place away from direct sunlight where possible. We accept no liability of stolen goods if no one is home.
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Can I specify when the order is delivered?
Yes, you can. In the Checkout Process under ‘Billing Details’ is a drop box ‘Preferred Delivery Date’. Select your preferred day or leave blank and we will deliver your order the next available delivery run.
Please note: Palmerston North & Feilding 7 days, Rest of Lower North Island Mon – Fri only.
Orders for more than 5 days in advance may be re-charged as prices may fluctuate.
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Where can I enter special instructions?
Yes, you can. In the Checkout Process under ‘Your Order’ is a ‘Order notes’ box where you can write notes about your order ie: beware of dog, Ripe Avocado please, Greener Bananas please etc.